FAQs

Welcome to the Carrywave FAQ Section!

We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.

GENERAL QUESTIONS

Q: What is Carrywave?

A: Carrywave is a premium online store based in Hempstead, New York, specializing in high-quality handbags, durable backpacks, and versatile travel bags. Our collection is curated to bring style, value, and convenience to your everyday life.

Q: What materials are your bags made from?

A: Our bags are crafted using premium materials—including high-grade leather and reinforced fabrics—selected specifically for their durability, modern design, and long-lasting reliability.

Q: How can I contact Carrywave customer support?

A: You can reach our dedicated support team 24/7. Contact us through our Contact Us page, or email us directly at support@carrywave.shop.

ORDERING AND SHIPPING

Q: How do I place an order?

A: Simply browse our collection, select your favorite bag, and click "Add to Cart." Follow the secure checkout steps to complete your purchase safely.

Q: When will my order be shipped?

A: Handling Time: Orders are processed within 1–2 business days (Monday–Friday).

  • Transit Time: Delivery usually takes 4–6 business days (Monday–Friday).
  • Order Cut-Off Time: Orders placed after 5:00 PM (EST) will be processed the next business day.
  • Total Delivery Time: Typically 5–8 business days from the time of purchase.

Q: What are the shipping costs?

A: We offer FREE shipping on all orders within the United States. No hidden fees—your order is delivered to your doorstep at zero cost.

Q: Can I track my order?

A: Yes! Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use our Track Your Order page for real-time updates.

Q: What payment methods does Carrywave accept?

A: We prioritize your security and currently accept:

  • PayPal
  • Venmo

RETURNS AND EXCHANGES

Q: What is the Carrywave return policy?

A: We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. Please see our full Return Policy page for step-by-step instructions.

Q: How do I initiate a return or exchange?

A: To start a return, please email support@carrywave.shop with your order number and details. Our 24/7 support team will guide you through the process.

OTHER QUESTIONS

Q: Can I change my shipping address after placing an order?

A: Address changes are only possible before the order has shipped. Please contact us immediately at support@carrywave.shop if you need to update your details.

Q: Why choose Carrywave over other stores?

A: We combine premium quality with a "Customer First" philosophy. As a registered U.S. business, we provide 24/7 support and high-standard materials to ensure your bag fits your modern lifestyle perfectly.

Business Information