Refund policy

At Carrywave, we take pride in offering high-quality products designed for everyday style and functionality. Your satisfaction is our priority. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:

  • Item must be unused, unworn, and in the same condition that you received it.
  • Item must be returned in its original packaging with all tags and inserts included.
  • Proof of purchase or order confirmation is required.

3. Return Method & Return Label Fees

  • Return Method: Returns are accepted by mail.
  • How to Get Return Label: Once your return is approved, you will receive a return label via email to download and print.
  • Return Shipping Fees: * Defective, Damaged, or Incorrect Items: If you receive a wrong or defective product, Carrywave will cover the return shipping costs.
  • Customer Remorse / Change of Mind: If you wish to return an item due to a change of mind or selecting the wrong product, the customer is responsible for the actual return shipping fee.

4. Restocking Fees
We value our customers. Carrywave does NOT charge any restocking fees.

Restocking Fee: $0 (No cost)

5. How to Start a Return

  • Contact Us: Email us at support@carrywave.shop with your Order Number, Reason for return, and Photos (if item is damaged or defective).
  • Receive Instructions: Our support team will review your request and send you instructions along with a return label to download and print.
  • Ship the Item: Pack the item securely in its original packaging and send it to our official business address below.

6. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed back to your original payment method within 7 business days.

7. Non-Returnable Items
The following items cannot be returned:

  • Personalized or custom-made products.
  • Final sale items (if clearly marked at purchase).

Contact Information
If you have any questions regarding returns or refunds, please contact us: